HomeAmazonAmazon’s AWS logs third outage this month, affecting Slack, Epic Games Store,...

Amazon’s AWS logs third outage this month, affecting Slack, Epic Games Store, Asana and more


Amazon’s crucial web services business AWS is experiencing problems today due to a power outage, affecting services like Slack, Imgur, and the Epic Games store for some users. It’s not looking good if you’re working from home, with some Slack users unable to view or upload images, and work management tool Asana also hit by the outages.

At 6:13AM PST, Amazon said it had restored power to the affected servers, and by 9:28AM PST it had “restored underlying connectivity to the majority of the remaining” systems. However, users may still be experiencing issues as services and servers are relaunched.

In an incident update, Slack said its services were “experiencing issues with file uploads, message editing, and other services.” Asana said the problems constituted a “major outage,” with “many of our users unable to access Asana.” Epic Games Store said “Internet services outages” were “affecting logins, library, purchases, etc.”

It’s the third time in as many weeks that problems with AWS have had a significant effect on online services. Two incidents earlier this month involving AWS ended up knocking out a huge array of platforms and products, taking out streaming sites like Netflix and Disney Plus as well as smart home devices like security cameras from Ring and Wyze.

Today’s outages seem less widespread but still notable, with some users unable to access services entirely and others merely experiencing intermittent faults. DownDetector.com shows reports of issues with the platforms mentioned above, as well as news aggregator Flipboard, online learning site Udemy, dating app Grindr, streaming service Hulu, and IoT services from Honeywell, Life360, and Samsung’s SmartThings.

The official AWS service health dashboard blamed the issues on power outages in a single data center, affecting one Availability Zone (USE1-AZ4) within the US-EAST-1 Region. At 6:13AM PST, the company said it had restored power to the data center and was making progress recovering the affected instances. By 9:28AM PST the company said it had “restored underlying connectivity to the majority of the remaining EC2 instance and EBS volumes, but are now working through full recovery at the host level.”

Update Wednesday, December 22nd, 8:36AM ET: Updated story to add responses from affected services.

Update Wednesday, December 22nd, 9: 34AM ET: Updated story to note that AWS has restored power to the affected data center.

Update Wednesday, December 22nd, 12:41AM ET: Updated with latest from AWS.




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